PSL Labs

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Order issues

Returns & Refunds

Reviewed case by case

If something arrives damaged, wrong, or does not match the batch documentation, email us with your order number and clear photos so we can review it.

When to report a problem

Report order issues promptly after carrier-confirmed delivery. Include your order number and clear photos so we can review the claim. A fixed review deadline has not been published. Contact support@psllabs.org as soon as you notice a problem.

How we handle damage and order issues

We review each case individually. If an item arrives damaged in transit, incorrect, or does not match the batch documentation, contact support with photos and your order number. If approved, we may offer a one-time replacement or another resolution.

How Returns Work

1

Take photos

Photograph the product, packaging, label, and any damage or mismatch as soon as the order arrives.

3

We review and reply

We review the claim and tell you the next steps. Approved claims may get a replacement or another resolution.

Eligibility

Eligible for Review

  • Transit damage with clear photo evidence
  • Wrong item received
  • Missing item from the order
  • Product does not match documentation
  • Verified batch documentation issue

Not Eligible

  • Claims without photos
  • No proof of purchase
  • Items altered, opened, mishandled, or stored poorly after delivery
  • Change-of-mind returns
  • Claims made long after delivery without timely notice or evidence
  • Suspicious, excessive, or unverifiable claims

Timeline

You report the issue

Email support@psllabs.org with photos and your order number.

We review

Most claims are reviewed within 1 to 3 business days.

Resolution

If approved, we explain the next steps for replacement or another option.

Important Disclaimer

Claims are reviewed case by case and may be denied if evidence is incomplete, unverifiable, or inconsistent with this policy. PSL Labs may deny excessive, suspicious, or unsupported claims. This policy does not override applicable laws, carrier rules, or product-specific limits.

Need help with an order?

Contact Support

Include your order number and clear photos when you write.